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Customer comments

"The manager was a great role model for staff; polite, friendly, attentive to detail and welcoming. I left behind an item and I am currently arranging with the hotel to send it to me. I was impressed that the housekeeping team found the item. The room was"

Catherine - Fleet (31/12/2012)

"We had a very pleasant stay, and will be very happy to stay in another one of your establishments during our stay in England"

Mr & Mrs Nash (09/08/2011)

"“Great stay.” Busy, but the staff go out of their way to accommodate. A couple of miles north of Canterbury but take the park & ride for ease of access. Nice big car park. Good buffet breakfast, will stay again. ."

trip advisor (23/02/2013)

"The staff are extremely welcoming and friendly. The restaurant was a bit sparsely furnished but the food was fantastic "

Christine - Switzerland (14/01/2013)

"Very clean and fresh. Grey value for money. Rooms were freezing cold upon arrival and took some time to heat. Maybe the heating could be separate from the key card so upon arrival could be moderately warmer. "

Gravenor - cardiff (25/01/2013)

"We always stay overnight in the Canterbury area before we head off across the channel. This is very handy both for a trip into Canterbury and then the ferry/tunnel. Decent sized rooms, small but perfectly adequate bathrooms and breakfast thrown in."

Trip Advisor (23/12/2012)

"Very clean, helpful staff and comfortable and warm. Self service hot breakfast was limited (only serving scrambled egg, beans and sausage). "

Nicholas - London (28/01/2013)

"Cleanliness great - Lovely Big shower. Found soft pillows hard, perhaps different filling? But an excellent first stay"

Mrs E Peck (03/08/2011)

"I work in local Indian restaurant Raj Venue, when my family came to visit Canterbury from London I stayed their with my partner and little boy. He liked the room. It is standard and clean. Comfortable accommodation and friendly service"

Trip advisor (12/01/2013)

"Thank you for a very pleasant stay"

Mr & Mrs Wilson (05/08/2011)

Holiday Inn Express Canterbury

Holiday Inn Express Green Policy

At the Holiday Inn Express we recognize the impact of our business on the environment and are committed to conducting our business in a way that ensures environmental sustainability.

We are members of Green Engage which is operated by the Intercontinental Hotel Group. The Green Engage programme is to reduce the Hotel’s carbon footprint by monitoring the use of water, electricity and the amount of waste materials produced.

Our staff are reminded to: Remember: Refuse: Reuse: Reduce: Recycle

We are undertaking the following actions to responsibly lessen our impact on the environment wherever we sensibly can.

We will think about the environment in our everyday decision making at management meetings and with our staff at Head of Department meetings.

We are recycling paper, cardboard, plastic, tins, light bulbs, batteries and used waste oil. Our food wastage is kept to a minimum by careful monitoring and ordering.

We are operating a ‘switch off’ policy for office staff to turn off computer equipment and printers when not in use.

We have reduced our usage of harmful cleaning chemicals (chlorine free) and are using more eco friendly products.

We will encourage our guests, by providing the relevant information, to explore the local attractions by public transport, bicycle or on foot. Cycle routes and cycle hire information and bus timetable are all available in the Hotel.

We will continue to:

Use low energy light bulbs in all areas.
Use electronic mail to reduce the use of paper.
Encourage staff and guests to turn off unnecessary lights.

Our policy is to ensure that guests have a comfortable stay. Sheets will be changed on every third day for a long stay guest and we ask guests to consider if towels can be re-used. If a guest requires clean towels they are asked to place the used ones in the shower.

Holiday Inn is dedicated to balancing our commitment to our Green Policy without compromising on the comfort, standards and enjoyment of our guests.